By our basic nature, most people have difficulty handling emotionally charged conversations. Our capacity to manage emotions, resolve conflict, and create meaningful alignment with others is not innate — it must be learned. Few people have been trained to focus on emotional management skills, however, a lack of these coping abilities can lead to damaged relationships and career setbacks.
The world is complex. Through pandemics, quarantines, remote working and internet fails, it is even more complex. The pace is unbelievable. It’s hard enough as a leader to stay focused yourself let alone keep your team aligned. Even in a virtual world, leadership, at its core, is about people connecting with people. Fostering an environment of heart-centered communication among your team is key to realizing better performance and improved engagement especially when leading in a virtual environment. Empathy helps you accomplish this.
We all make mistakes. However, it is the quality of your apology that speaks volumes of your character and values.